Terms and Conditions

These terms and conditions govern the use of DegenCity, a crypto-first online casino operated by Wild Technology Ltd (registration number 3-102-898807, Costa Rica) under licence from Anjouan Gaming, Autonomous Island of Anjouan, Comoros, licence number ALSI-132405034-FI3. This document sets out the rules that apply to registration, deposits and withdrawals, bonus mechanics, game conduct, and the responsibilities shared between DegenCity and its players. By creating an account and using the site, a player agrees to be bound by the terms described below. This page should be read alongside the responsible gaming and privacy information published elsewhere on the site.

Acceptance of Terms

Access to and use of DegenCity constitutes acceptance of these terms in full. If any part of this document is unclear or a player does not agree with a particular condition, the appropriate step is to refrain from using the platform and to contact support for clarification before depositing or playing. Continued use of the account after any update to these terms is treated as acceptance of the revised conditions. These terms apply to every visitor, registered player, and any person interacting with DegenCity’s games, promotions, or account services.

Eligibility and Age Restriction

DegenCity is intended exclusively for individuals aged 18 years or older, in line with the minimum legal gambling age recognised in Australia and in the jurisdiction of licensing. Registration, deposits, and gameplay by anyone under 18 are strictly prohibited, and accounts found to belong to underage individuals will be closed, with any balance handled according to applicable regulatory guidance. Players are responsible for confirming they meet the minimum age requirement and that online gambling is permitted for them under the laws that apply to their location. DegenCity reserves the right to request proof of age at any stage, and standard account activity may be paused until such verification is resolved.

Account Registration

Each player may hold only one account, registered with accurate personal details including a valid email address. Attempting to create multiple accounts, or providing false or misleading information during registration, may result in suspension of the accounts involved and forfeiture of any associated balance. Players are responsible for keeping login credentials confidential and for all activity conducted through their account, including where two-factor authentication has been enabled but not properly secured. DegenCity operates a no-KYC model for standard deposits, gameplay, and withdrawals, meaning identity verification is not required upfront in most circumstances. Verification may nonetheless be triggered by large withdrawals, unusual account activity, or routine compliance checks, and three levels of self-verification are available depending on what is requested: basic information, a government-issued ID with a matching selfie, and, in limited cases, proof of address. Verification requests are typically processed within 24 to 72 hours, and email confirmation is required before any withdrawal is released.

Deposits and Withdrawals

DegenCity supports a range of cryptocurrency and fiat-adjacent payment options, with fiat methods such as cards, bank transfer, and e-wallets automatically converted to cryptocurrency and credited to the player’s account balance. Withdrawals are processed in cryptocurrency only, meaning there is no direct fiat cash-out to a bank account or card. Processing times for withdrawals are typically under one hour, subject to blockchain confirmation times, though large withdrawals may be paid out in instalments where no fixed monthly maximum applies.

No fees apply to cryptocurrency transactions on DegenCity’s side, though fiat conversion may carry provider-level fees outside the platform’s control. Further detail on supported methods and processing is available on the payment methods page.

Bonus Terms and Conditions

DegenCity does not operate a traditional deposit-match welcome bonus. Instead, new players are subject to a cashback rule during their first seven days after registration, under which 10 percent of net slot losses is returned automatically with no wagering requirement attached. This cashback rule applies to slot games only, with a maximum bet of A$5 per spin during the qualifying period; live casino games, game shows, and bonus buy slot variants are excluded from this calculation. The minimum deposit needed to begin qualifying activity ranges from approximately A$1 for certain cryptocurrencies such as Litecoin or Tron up to approximately A$20 for USDT via the Tron network or bank transfer. No promotional code is required to receive the standard cashback rule; personalised codes may appear for active accounts in the Bonus Hub sidebar as part of ongoing account-specific rules.

Beyond the initial cashback period, DegenCity applies an ongoing rakeback rule, returning a percentage of the house edge on wagers regardless of outcome, which becomes available once a player reaches Chiplet rank at 1,000 XP and scales upward with further rank progression. Weekly and monthly reward pools are distributed according to XP accumulation thresholds and rank eligibility, and the Bonus Hub may present rotating rules such as rolling cashback or custom rewards for ranked players. All bonus-related credits, regardless of type, are governed by the specific conditions communicated at the time they are made available, including any applicable game restrictions, maximum bet limits, and validity periods. The table below summarises the core terms of the initial cashback rule.

VIP and Rank Progression

DegenCity enrols players automatically into an eight-tier XP-driven rank system upon first deposit, progressing through Unranked, Chiplet, Ante, Shuffler, Dealer, Hustler, Card Shark, Pitboss, and Ace. Rakeback becomes available at Chiplet rank, with further bonus increases layered on top of rakeback at Hustler rank. From Card Shark rank, reached at 1,000,000 XP, a dedicated VIP host is assigned to arrange personalised reload rules, deposit-related offers, and other custom promotions specific to that player’s activity. Players holding recognised VIP status at another casino may request a status match by submitting a short verification video demonstrating their current tier and wagering history, with such requests assessed within 48 hours. All VIP and rank-based rules remain subject to the same fair play, eligibility, and account standing requirements that apply to the rest of the platform.

Game Rules and Fair Play

DegenCity offers more than 6,000 pokies and 765 live dealer games sourced from over 30 software providers, alongside a set of in-house Originals including Crash, Dice, Mines, Plinko, Keno, Limbo, Roulette, Baccarat, and Blackjack, most of which operate at a return-to-player rate around 99 percent. In-house Originals are described as provably fair, meaning game outcomes can be independently verified using published seed and hash information rather than relying solely on operator assurance. Third-party games follow the return-to-player and random number generation standards set by their respective providers, and DegenCity does not alter or influence those outcomes. Players are encouraged to review individual game information panels for specific volatility, RTP, and rule details before playing, and further browsing of available titles is possible through the online pokies section or the live casino section.

Responsible Gambling

DegenCity maintains a set of tools intended to support safer play, including deposit limits, loss limits, session limits, cooling-off periods, and both temporary and permanent self-exclusion options, all accessible through account settings. Players in Australia are reminded that the minimum legal age for gambling is 18, and that these tools exist specifically to help manage time and spending in a way that suits individual circumstances. DegenCity does not position gambling as a way to generate income or resolve financial difficulty, and players experiencing concerns about their gambling behaviour are encouraged to make use of the available limits or to pause activity through self-exclusion. Support organisations such as Gamble Aware, Gamblers Anonymous, and GamCare provide independent information and assistance for anyone concerned about their own play or that of someone close to them. Further detail on these protections is available on the responsible gaming page.

Prohibited Activities

Players must not use DegenCity for any unlawful purpose, including money laundering, fraud, or the use of funds derived from criminal activity. Collusion between players, the use of bots, automated scripts, or any software designed to gain an unfair advantage in games is strictly prohibited and may result in account suspension and forfeiture of funds. Attempting to exploit software errors, payment processing delays, or bonus mechanics for the purpose of extracting value outside the intended design of the platform is treated as a breach of these terms. DegenCity reserves the right to void transactions, suspend accounts, and withhold balances where prohibited activity is reasonably suspected, pending review.

Restricted Regions

DegenCity does not offer services in jurisdictions where online gambling is prohibited by local law, and players are responsible for confirming that their access to the platform complies with the rules of their own location. Where a player’s country of residence changes to one considered restricted, account access may be limited or suspended until the situation is resolved in accordance with applicable compliance obligations. Nothing in these terms should be read as encouraging a player to circumvent restrictions that apply to them locally.

Privacy and Data

DegenCity collects and processes personal information necessary to operate accounts, process payments, and meet regulatory obligations, including verification data requested under the self-verification levels described above. Data handling practices, including retention periods, third-party sharing, and user rights, are set out separately on the privacy policy page. Players are encouraged to review that document to understand how their information is used and protected.

Account Suspension and Termination

DegenCity reserves the right to suspend or close an account where these terms are breached, where fraudulent or suspicious activity is identified, where verification requests are not satisfactorily completed, or where required by legal or regulatory obligation. Where an account is closed due to a confirmed breach, any remaining balance may be withheld pending investigation. Players may also request closure of their own account at any time through account settings or by contacting support, including as part of a self-exclusion request under the responsible gambling tools described above.

Limitation of Liability

DegenCity provides its platform on an as-available basis and does not guarantee uninterrupted access, error-free operation, or particular financial outcomes from gameplay. To the extent permitted by applicable law, DegenCity and its operator are not liable for indirect losses arising from use of the platform, including losses connected to internet connectivity, third-party payment processing delays, or blockchain network conditions outside the operator’s control. Nothing in this section is intended to limit liability in circumstances where such limitation is not permitted under mandatory consumer protection law.

Complaints and Dispute Resolution

Players who have a concern about their account, a transaction, or the conduct of a game are encouraged to raise the matter through customer support, available via live chat and email, with live chat responses typically provided within a short timeframe. Most concerns can be resolved directly through support review of account and transaction records. Where a complaint cannot be resolved satisfactorily through support, players may escalate the matter in line with the dispute resolution procedures associated with the operator’s licensing authority, Anjouan Gaming.

Governing Law

These terms are governed by the laws applicable to the licensing jurisdiction of Anjouan Gaming, without prejudice to any mandatory consumer protections that may apply to a player under the laws of Australia. Any dispute arising from the use of DegenCity is intended to be resolved in accordance with this framework, with support channels serving as the first point of contact for any concern before formal escalation is considered.