Privacy Policy

This Privacy Policy explains how DegenCity collects, uses, stores, and protects personal information when you visit degencityx.com, register an account, or use the services made available through the platform. It applies to all players in Australia and elsewhere who interact with DegenCity, and it is intended to give a clear account of what data is gathered, why it is gathered, and what rights you hold in respect of that data. DegenCity is operated by Wild Technology Ltd under a licence issued by Anjouan Gaming, and the practices described below reflect the standards expected of a licensed online gambling operator. This document should be read alongside the Terms & Conditions and the Responsible Gaming page, both of which touch on related aspects of account use and player protection.

Scope of This Policy

This policy covers personal data processed in connection with account registration, deposits and withdrawals, gameplay, customer support interactions, marketing communications where consent has been given, and general use of the website and mobile application. It applies regardless of whether you access DegenCity through a desktop browser, a mobile browser, or the dedicated app. Where third-party payment processors, game providers, or verification services are involved in handling certain data, this policy explains the nature of that involvement in general terms, without disclosing the internal workings of any partner’s own systems. If you do not agree with how your data is handled as described here, you should not create an account or continue using the platform.

Age and Eligibility Notice

DegenCity is intended exclusively for individuals aged 18 years or older, in line with the minimum legal gambling age applicable in Australia and most jurisdictions where online gambling is permitted. Personal data belonging to anyone under this age is not knowingly collected, and any account found to belong to a minor will be closed, with funds handled in accordance with the Terms and Conditions and applicable law. Age verification may form part of the identity checks described later in this policy, and players are reminded that responsible gambling starts with confirming eligibility honestly at the point of registration.

Information We Collect

DegenCity collects personal data through several channels: information you provide directly when registering or contacting support, information generated automatically through your use of the site, and information received from third parties such as payment providers or identity verification services. The table below summarises the main categories of data collected and the general purpose behind each category.

Not every category applies to every player. Many DegenCity accounts operate under a no-KYC model for standard deposits, play, and withdrawals, meaning full identity verification data is typically only requested when a withdrawal exceeds internal thresholds, when activity is flagged for review, or as part of routine compliance checks required under the operator’s licensing obligations.

How Personal Data Is Used

Personal data is used to open and maintain your account, to process deposits and withdrawals, to verify identity where required, to detect and prevent fraud or money laundering, to apply account-level rules such as deposit or loss limits set through responsible gambling tools, and to respond to support enquiries. Data may also be used to calculate rewards under the XP and rakeback system, including cashback on net slot losses during the qualifying period referenced in the account’s terms, since this calculation depends on tracking individual gameplay activity accurately. Where you have opted in, data may be used to send information about account status, changes to terms, or other communications relevant to your use of the platform. DegenCity does not use personal data for purposes unrelated to operating the service, meeting legal obligations, or protecting the platform and its players from misuse.

Cookies and Similar Technologies

DegenCity uses cookies and similar tracking technologies to operate the website correctly, remember preferences such as language or display settings, and understand general patterns of site usage to improve performance. Cookies fall broadly into three categories: strictly necessary cookies required for core functions such as login and session management, functional cookies that remember settings and preferences, and analytics cookies that help identify how visitors navigate the site so that usability can be improved over time. Most browsers allow cookies to be controlled or disabled through their own settings, though disabling certain cookies may affect the ability to log in or use some features of the platform correctly. DegenCity does not currently rely on cookies for third-party advertising retargeting beyond what is described here, and any change to this practice would be reflected in an updated version of this policy.

Sharing of Personal Data

Personal data may be shared with a limited number of third parties where necessary to operate the service. This includes payment processors that handle fiat-to-crypto conversion for deposits made by card, bank transfer, or e-wallet, identity verification providers engaged when KYC checks are triggered, game and software providers whose platforms deliver the pokies and live dealer games available through DegenCity, and regulatory or law enforcement bodies where disclosure is legally required. Data is not sold to third parties for their own independent marketing use. Any third party engaged to process data on DegenCity’s behalf is expected to apply appropriate safeguards consistent with the purpose for which the data was shared.

Identity Verification and KYC Data

Because DegenCity operates a no-KYC model for standard account activity, most players will not be asked to submit identity documents unless a withdrawal exceeds internal thresholds, unusual account activity is detected, or a routine compliance review applies. When verification is required, it typically proceeds in tiers: a basic information check, followed where necessary by a government-issued photo ID together with a selfie, and in limited cases proof of address. Verification submissions are generally processed within one to three business days, and email confirmation is required before any withdrawal is released, with two-factor authentication providing an additional layer of confirmation where enabled. Documents submitted for verification are retained only for as long as necessary to satisfy the compliance purpose for which they were collected, and access to this data is restricted to personnel and systems involved in verification and compliance functions.

Data Retention

Personal data is retained for as long as an account remains active and for a further period afterward to satisfy legal, accounting, and anti-money-laundering obligations that apply to licensed gambling operators. Transaction and verification records are generally kept longer than general account preference data, reflecting the regulatory requirement to demonstrate compliance history if requested by relevant authorities. Once data is no longer required for these purposes, it is deleted or anonymised in line with standard data protection practice. Players who close their account should be aware that some records may still be retained for a defined compliance period rather than deleted immediately.

Your Rights Over Your Data

Players generally have the right to request access to the personal data held about them, to ask for corrections where information is inaccurate or incomplete, and to request deletion of data where retention is no longer legally required. You may also object to certain uses of your data, such as marketing communications, by adjusting preferences in account settings or by contacting support directly. Where data protection law grants a right to data portability or to lodge a complaint with a supervisory authority, DegenCity aims to facilitate such requests within a reasonable timeframe, recognising that some rights may be limited where retention is required for regulatory, fraud-prevention, or dispute-resolution purposes. Requests relating to personal data can be directed to DegenCity through the support channels described later in this document.

Data Security

DegenCity applies technical and organisational measures intended to protect personal data against unauthorised access, alteration, loss, or disclosure. This includes encryption of sensitive data in transit, restricted internal access to verification documents and financial records, and monitoring designed to detect unusual account or system activity. No system can guarantee absolute security, and players are encouraged to use strong, unique passwords, enable two-factor authentication where available, and avoid sharing account credentials with anyone. Reporting any suspected unauthorised access to an account promptly helps limit potential harm and allows the appropriate security response to be applied quickly.

International Data Transfers

Because DegenCity operates internationally and relies on service providers located in different jurisdictions, personal data may be transferred outside Australia in the course of processing deposits, withdrawals, verification checks, or customer support. Where such transfers occur, DegenCity expects the receiving party to apply data handling standards consistent with the purpose of the transfer and with applicable data protection principles. Players who are uncomfortable with international data transfers as a general practice of online gambling platforms should consider this before registering an account.

Rewards, Rakeback, and Data Used for Bonus Calculations

Certain account features rely on tracking gameplay data to function correctly, and this section explains that reliance in terms of data use rather than as a promotional offer. The table below summarises the data-dependent rules that currently apply to new account cashback and ongoing rewards.

Because these features depend on accurate transaction and gameplay records, the data described earlier in this policy, particularly usage data and financial data, is necessary for their correct calculation. Full eligibility conditions for rewards are set out in the Terms and Conditions rather than in this policy, which addresses only how the underlying data is handled.

Responsible Gambling and Data

Data collected through gameplay monitoring also supports responsible gambling tools such as deposit limits, loss limits, session reminders, cooling-off periods, and self-exclusion. This monitoring is intended to help identify patterns that may indicate a need for additional support, and account-level controls set by a player are recorded and applied consistently across sessions. Players who wish to set limits or take a break from the platform can do so through account settings, and information about these tools is also covered on the Responsible Gaming page. Anyone concerned about their gambling behaviour is encouraged to make use of these tools and to reach out to independent support organisations such as Gambling Help Online, Gamblers Anonymous, or GamCare, all of which offer confidential assistance separate from DegenCity itself.

Children’s Privacy

DegenCity does not knowingly collect personal data from individuals under 18 years of age, consistent with the minimum age requirement for gambling in Australia. Parents or guardians who believe a minor has created an account or provided personal data should contact support so the account can be reviewed and closed where appropriate, with any associated data handled in accordance with this policy and applicable law.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in data handling practices, legal requirements, or the services offered by DegenCity. Where changes are significant, reasonable efforts will be made to bring them to players’ attention, such as through an account notification or a notice on the website. Continued use of the platform after an update takes effect will generally be treated as acceptance of the revised policy, so players are encouraged to review this page periodically.

Contact and Complaints

Questions about this Privacy Policy, requests relating to personal data, or complaints about how data has been handled can be directed to DegenCity’s support team through live chat or email, both of which are available on a 24/7 basis with live chat typically responding within a short timeframe. Where a concern cannot be resolved directly with support, players may be entitled to escalate the matter through the dispute resolution provisions described in the Terms and Conditions, or, where applicable, to a relevant data protection authority. DegenCity aims to handle all such enquiries fairly, promptly, and with appropriate regard for the sensitivity of the information involved.