Responsible Gaming

DegenCity is built for players who enjoy pokies, live dealer games and provably fair Originals as a form of entertainment, not as a way to earn income or resolve financial difficulty. This page explains the risks associated with online gambling, the tools available to help players stay in control, and where to find independent support if gambling stops being enjoyable. It applies to every account registered with DegenCity, regardless of the payment method used or the games played.

Gambling Is Entertainment, Not an Income Strategy

All games offered on DegenCity, including the 6,000-plus pokies library, the live casino, and in-house Originals such as Crash, Dice, Mines, Plinko, Keno, Limbo, Roulette, Baccarat and Blackjack, are games of chance or games with a built-in house edge. Outcomes are determined by random number generation or verifiable game logic, and no strategy, system or betting pattern can guarantee a positive result over time. Any funds deposited should be treated as the cost of entertainment, similar to any other leisure spending, and never as money that is needed for rent, bills, savings or other essential obligations. Players who find themselves chasing losses, borrowing to fund play, or gambling to escape stress or other problems are showing signs that gambling may no longer be a healthy form of entertainment for them.

Recognising these signs early is one of the most effective ways to avoid harm. Warning signs can include spending more time or money than intended, feeling irritable or anxious when unable to play, lying to family or friends about gambling activity, or continuing to gamble after telling yourself you would stop. None of these signs are a personal failing; they are common patterns that the tools and resources on this page are designed to interrupt.

Minimum Age and Identity Verification

DegenCity only accepts players who are at least 18 years of age, which is the legal minimum age for gambling in Australia. Registration requires accurate personal details, and DegenCity operates a no-KYC model for standard deposits, gameplay and withdrawals, meaning identity documents are not requested upfront in most cases. Age and identity verification can still be triggered by large withdrawals, flagged account activity, or routine compliance checks, and any account suspected of belonging to a person under 18 will be suspended and any relevant funds handled in line with the operator’s terms and conditions. Parents, guardians or other responsible adults who are aware of a minor attempting to access the platform are encouraged to contact support so the account can be reviewed and closed.

Player Protection Tools

DegenCity provides a set of account-level controls designed to help players manage their spending and time. These tools sit within account settings and can be adjusted by the player at any time, subject to the cooling-off periods described below for certain restrictive measures. The table below summarises the main tools available.

Deposit and loss limits can typically be lowered immediately but may require a short waiting period before they can be increased, which is a standard safeguard against impulsive decisions made in the moment. Session limits are useful for players who want a simple reminder to step away from the screen after a set amount of time, regardless of how the session is going. Cooling-off periods are designed for short breaks, often ranging from a day to a few weeks, and the account will simply be inaccessible for login during that window.

Self-Exclusion

Self-exclusion is a firmer measure intended for players who want to stop gambling on the platform for an extended period or permanently. Once a temporary self-exclusion period is set, it cannot generally be shortened or cancelled early, even at the player’s own request, because the purpose of the tool is to remove the temptation to reverse the decision impulsively. Permanent self-exclusion closes the account entirely and is intended to be a lasting decision; players who wish to explore reopening an account after a permanent exclusion should expect this to involve additional verification and a mandatory waiting period, and reinstatement is not guaranteed. During any self-exclusion period, marketing communications relating to the excluded account will also stop.

Players considering self-exclusion are encouraged to also look into national self-exclusion schemes and independent support services, since a single-operator exclusion does not prevent access to other gambling websites. Combining an account-level exclusion with broader support, such as that offered by the organisations listed below, gives a more complete break from gambling activity.

Bonus-Related Terms That Support Responsible Play

DegenCity does not operate a deposit-match bonus model. Instead, new players are eligible for a cashback rule during their first seven days after registration, and ongoing rewards are delivered through an XP and rakeback system rather than traditional matched bonuses. These structures are described here only as factual rules that apply to the relevant reward mechanisms, not as an encouragement to deposit or play beyond what a player has budgeted.

Even where cashback or rakeback returns a portion of losses, this does not offset the underlying risk of gambling, and players should continue to rely on deposit, loss and session limits rather than treating reward mechanisms as a reason to increase their spending. Any bonus, cashback or rakeback rule described on this website or within the account is subject to the full terms and conditions, and players who are unsure how a rule interacts with their own limits should contact support before relying on it.

Time and Money Management

Players are encouraged to set a budget before starting a session and to treat that budget as a fixed limit for entertainment spending, separate from money allocated to essential living costs. It is generally more sustainable to decide on a loss limit in advance and stop once that limit is reached, rather than deciding in the moment based on how a session is going. Tracking time spent playing is equally important, since sessions can extend well beyond what was originally intended, particularly during long or eventful play. Using the deposit, loss and session limit tools described above is one practical way to keep both spending and time within a predetermined boundary, rather than relying solely on willpower.

Gambling should also be balanced against other responsibilities and activities. Signs that this balance has shifted can include neglecting work, study, relationships or physical and mental health in favour of gambling, or gambling as a way to avoid dealing with unrelated problems. Recognising these patterns is often easier for people close to the player than for the player themselves, so it can be helpful to talk openly with a trusted friend or family member about gambling habits from time to time.

Support Organisations

Independent, non-affiliated support services are available to anyone who is concerned about their own gambling, or about the gambling of someone else. These organisations offer confidential advice, counselling and, in some cases, self-exclusion schemes that operate across multiple gambling operators rather than a single website.

These services are typically free to access and independent of any gambling operator, including DegenCity. Players are encouraged to reach out to them directly through their own websites or helplines, particularly if gambling has started to affect finances, relationships, work or mental health.

Advice for Family and Friends

Gambling harm rarely affects only the person gambling. Family members, partners and friends can experience financial strain, stress and breakdowns in trust as a result of someone else’s gambling. The support organisations listed above generally offer resources specifically for people affected by someone else’s gambling, not only for the person gambling themselves. If you are concerned about a person who holds a DegenCity account, you can encourage them to use the account tools described on this page, or, where appropriate and lawful, raise the matter directly with support using the contact channels described below.

Contacting Support About Responsible Gaming

Any player who wants to apply a deposit, loss or session limit, begin a cooling-off period, or start a self-exclusion process can generally do so directly within account settings. Where a player needs assistance, or wants to discuss permanent self-exclusion, reinstatement after exclusion, or any other responsible gaming matter, the support team is available through live chat and email. Support is available on a 24-hour basis, and live chat responses are typically provided quickly. When contacting support about responsible gaming, it can help to describe clearly which tool you want to use, such as a specific deposit limit amount or the length of a cooling-off period, so the request can be actioned without unnecessary back and forth.

Ongoing Review of This Policy

DegenCity keeps its responsible gaming tools and information under periodic review to reflect changes in relevant guidance and to improve player protection where possible. Players are encouraged to revisit this page from time to time and to review their own account settings periodically, particularly after any change in personal financial circumstances. Ultimately, the most effective responsible gaming measure is a player’s own awareness of their habits, supported by the practical tools described here and by the independent organisations listed above.